Why did I receive unexpected booking confirmations?

Unexpected booking confirmations or multiple booking codes can occur due to system behaviors or booking modifications. Below, we explain the common reasons for these occurrences and provide guidance on how to address them.

Reasons for Unexpected Booking Confirmations

1. Venue Team Bookings - Sometimes, venue staff may create an order using their point-of-sale system. In such cases, the booking name and email may default to details you previously used, resulting in you receiving a confirmation email for a booking you didn’t make. However, the payment for such bookings is processed externally at the venue, not through your account.
2. Accidental Booking Moves - If you receive a confirmation for a time you didn’t book, it’s possible that a previous in-venue booking was accidentally moved to a new date or time. If you’ve already attended the session, you can disregard the new confirmation. No additional payment is taken for such accidental moves, as payment details are not stored and must be re-entered for any new booking.

Explanation of Multiple Booking Codes

• Multiple confirmation codes may appear when there are several booking attempts or edits before the correct booking is finalized. Each attempt generates its own reference code, but only the final confirmed booking is valid for your visit.

Steps to Resolve Booking Issues

If you encounter unexpected booking confirmations or multiple codes:

1. Verify Your Booking Details - Check the confirmation email for the date, time, and party size to ensure it matches your intended booking.
2. Contact Customer Support - If you suspect an error or need clarification, reach out to customer support with the confirmation code(s) for assistance.
3. Ignore Duplicate or Incorrect Confirmations - If you’ve already attended the session or finalized your booking, you can disregard any duplicate or incorrect confirmations.

By understanding these scenarios, you can better manage your bookings and address any issues promptly.