If you find that your booking confirmation and payment details reference a company other than Immersive Gamebox, it means your booking was made with that company. Immersive Gamebox cannot access, manage, or modify bookings made with other providers. Below are the steps you should follow to resolve this issue:
1. Identify the Correct Company
- Check your booking confirmation email or payment receipt for the name of the company that processed your booking. This information is typically listed in the header or footer of the email.
- If you booked through an experience page, review the details on that page to confirm the provider.
2. Contact the Correct Company
- Visit the official website of the company listed in your confirmation details.
- Use their customer support channels (e.g., email, phone, or live chat) to address your concerns.
3. Manage or Modify Your Booking
- Request assistance from the correct company for actions such as: - Updating booking details (e.g., email address or attendee information) - Retrieving tickets or confirmation emails - Canceling or rescheduling your booking - Requesting refunds, if applicable
Immersive Gamebox cannot assist with these actions if the booking was made with another provider. Always ensure you are contacting the correct company to avoid delays in resolving your issue.
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