How can I resolve issues with booking confirmations, receipts, or adjustments?

When managing your booking with Immersive Gamebox, you may encounter issues such as missing confirmation emails, receipts, or questions about adjustments. This guide provides steps to address these common concerns.

Missing Booking Confirmation

If you have completed a payment but have not received a booking confirmation email, follow these steps:

1. Check Your Email Inbox: Ensure you are checking the email address associated with your booking. Don’t forget to check your spam or junk folders.
2. Verify Payment Status: Confirm that your payment has been fully processed. Bookings are only confirmed once payment is complete. If your payment is marked as "pending," the booking is not finalised, and the pending charge will typically reverse automatically after a few days, depending on your bank.
3. Contact Support: If your payment has cleared but you still haven’t received a confirmation, contact support to resend the confirmation email.

Missing Receipt

If you did not receive a receipt for your booking, you can request one to be sent to your booking email address. Contact support to have the receipt resent.

Adjustments to Bookings

If you add more guests to your booking, any associated services, such as food and cupcakes, will be updated to accommodate the total number of guests. The venue manager will ensure that the food request reflects the updated player count.

Additional Support

For any unresolved issues or further assistance, contact Immersive Gamebox support. They can help with resending confirmations, receipts, or addressing other booking-related concerns. By following these steps, you can ensure a smooth booking experience and resolve common issues efficiently.